Warranty Information

Our 12 Month Standard Guarantee

a. CBD Jewellers offers a 12 month Guarantee from the date of purchase on jewellery against manufacturing defects in material and / or workmanship and 6 months on repair work conducted in our workshop from the date of repair.

b. The costs of any repairs and maintenance carried out during the Standard Guarantee period, which are not the result of defects in material and/or workmanship, must be covered by the customer.

c. Any defects in material and/or workmanship that become evident during the Standard Guarantee validity period will be remedied by CBD Jewellers. The form of remedy will be a repair, replacement or refund depending on whether the defect is a major or minor failure.

d. In order to claim a remedy under the Standard Guarantee the goods must be returned for assessment and accompanied by the original purchase receipt or other acceptable proof of purchase.

e. The Standard Guarantee does not include the following to the extent they are permitted in the relevant legislation;

i. Damage due to ordinary wear and tear, including oxidation or broken chains
ii. Damage due to misuse, accident, alteration, substitution or abuse, 
iii. Repairs and alterations performed by someone other than CBD Jewellers, iv. Theft, disappearance or loss (including loss of gem stones), and
v. Any type of use causing damage or deterioration. vi. Lost, damaged, or chipped diamonds and gemstones are not covered under warranty. We highly recommend personal insurance in the unlikely event of your Diamond or gemstone falling out or becoming lost/damaged. 

f. CBD Jewellers reserves the right to judge whether the jewellery has been subject to any of the above mentioned exclusions.

g. White gold and some silver jewellery is rhodium plated to enhance its appearance. This plating is not permanent and can wear off during normal wear and tear, therefore rhodium plating is excluded from our Standard Guarantee due to wear and tear. CBD Jewellers offers free rhodium plating within the first year of purchase.

h. When jewellery is replaced under Standard Guarantee, the new item of jewellery will automatically come with a new Standard Guarantee of twelve months from the date of replacement.